Suhail Bahwan Automobiles LLC (SBA) was established in the year 2004, as part of the Suhail Bahwan Group, and is the sole distributor of Infiniti Range of Cars and Genuine Infiniti Parts and Accessories in the Sultanate of Oman. Over the years, SBA has emerged to be among the top players in the automobile sector with market leadership in certain pivotal segments of the vehicle market.

The Company has its head quarters in Muscat and markets passenger cars, 4 Wheel Drive cars and Commercial vehicles.

Our Infrastructure

SBAs distribution and service infrastructure includes:

* 15 showrooms for new car sales
* 12 service workshops
* 17 Spare parts Outlets

Customer Satisfaction

Customer Relationship Management is actively pursued to foster enduring relationship with the customers through: 


• Customer satisfaction in every respect and interface with the company is the top priority at SBA. Customer Service is the responsibility of everyone in the company.
 

• Greater emphasis is given on completing the cycle of the value chain
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• Exploring the needs and wants of the customer through regular dialogue.
 

• Introducing the products and services that meet these needs.
 

• Delivering quality products and services to the total satisfaction of the customer.
 

• Offering quality after-sales services such as warranty repair, periodic maintenance services.
 

• The customer is provided with the assurance of quality and after sales support and that all of the above will lead to the building of a trustworthy relationship with the customer.
 

• Customers complaints are considered an opportunity for improvement and building greater loyalty through speedy resolution and corrective action.